Frequently Asked Questions

Welcome to our FAQ Page

Product

  • HOP is a plant based pasta alternative made completely from a delicious vegetable called Hearts of Palm. The hearts of palm is sliced into spaghetti shape, making for a great low-carb, KETO friendly, low calorie pasta option.

For the best outcome, we recommend following the steps below:

  1. Drain HOP in strainer and rinse with water
  2. Once drained, add HOP to saucepan on high heat, and stir consistently for 2 minutes to dry out the product
  3. Add your pasta sauce to the saucepan and stir until heated through
  4. Serve and enjoy your low carb pasta!
  • Ingredients: Sliced Hearts of Palm, Water, Salt.
  • HOP only has 1 net carb per serving, making it a great low carb, KETO friendly pasta
  • Yes, HOP is perfect for those following the a KETO lifestyle, with only 1 net carb per 100g, as opposed to regular spaghetti that has 71g of net carbs per 100g
  • HOP is currently rolling out in-stores, please email us at info@eathop.ca to find your closest in-store location.
  • Currently, HOP is not Kosher certified. We are working on our Kosher Certification, and hope to have it shortly.
  • Hearts of Palm is a delicious vegetable harvested from the center of certain palm trees. They resemble white asparagus, but have a softer flavour profile. They are rich in fiber, potassium, iron and zinc and are considered a good source of protein and a very good source of fiber.
  • Our hearts of palm come from Ecuador
  • No, the palm tree that produces HOP Hearts of Palm is a completely different species of palm tree that the one used to produce palm oil.

Shipping

  • We process all orders within 2 days of receipt. You will receive a shipping confirmation with a tracking number when your order is shipped.
  • For all North American shipments, your order will arrive within 4-7 days from shipment
  • For all International shipments, your order will arrive within 10-15 days from shipment
  • North America Orders: All our items have FREE SHIPPING in North America
  • International Orders: All shipments outside of North America are priced automatically at checkout using the cheapest method with Canada Post
  • Please email us at info@eathop.ca within 24 hours of receiving your product, along with photos of the damage, and we will coordinate a replacement.

Returns

  • We strive to make the best products and ensure you are completely satisfied with your purchase. However, unfortunately given that HOP this is a consumable food product, we cannot accept returns.
  • Should you not be satisfied with the product, please email us at info@eathop.ca and we will handle each case individually.

Thank you for your understanding

Wholesale Enquiries

  • Great! We’re happy to help out, please email us at info@eathop.ca with your store name and details, and our sales team will get in contact with you.

Other

  • We’re happy to answer your questions, please send us an email at info@eathop.ca and we will get back to you as soon as possible