Frequently Asked Questions

• HOP is a plant based pasta alternative made completely from a delicious vegetable called Hearts of Palm. The hearts of palm is sliced into spaghetti shape, making for a great low-carb, KETO friendly, low calorie pasta option.

For the best outcome, we recommend following the steps below:

1. Drain HOP in strainer and rinse with water
2. Once drained, add HOP to saucepan on high heat, and stir consistently for 2 minutes to dry out the product
3. Add your pasta sauce to the saucepan and stir until heated through
4. Serve and enjoy your low carb pasta!

• Ingredients: Sliced Hearts of Palm, Water, Salt.

• HOP only has 1 net carb per serving, making it a great low carb, KETO friendly pasta

• Yes, HOP is perfect for those following the a KETO lifestyle, with only 1 net carb per 100g, as opposed to regular spaghetti that has 71g of net carbs per 100g

• HOP is currently rolling out in-stores, please email us at info@eathop.ca to find your closest in-store location.

• Currently, HOP is not Kosher certified. We are working on our Kosher Certification, and hope to have it shortly.

• Hearts of Palm is a delicious vegetable harvested from the center of certain palm trees. They resemble white asparagus, but have a softer flavour profile. They are rich in fiber, potassium, iron and zinc and are considered a good source of protein and a very good source of fiber.

• Our hearts of palm come from Ecuador

• No, the palm tree that produces HOP Hearts of Palm is a completely different species of palm tree that the one used to produce palm oil.

• We process all orders within 2 days of receipt. You will receive a shipping confirmation with a tracking number when your order is shipped.

• For all North American shipments, your order will arrive within 4-7 days from shipment
• For all International shipments, your order will arrive within 10-15 days from shipment

• North America Orders: All our items have FREE SHIPPING in North America
• International Orders: All shipments outside of North America are priced automatically at checkout using the cheapest method with Canada Post

• Please email us at info@eathop.ca within 24 hours of receiving your product, along with photos of the damage, and we will coordinate a replacement.

• We strive to make the best products and ensure you are completely satisfied with your purchase. However, unfortunately given that HOP this is a consumable food product, we cannot accept returns.
• Should you not be satisfied with the product, please email us at info@eathop.ca and we will handle each case individually.

Thank you for your understanding

• Great! We’re happy to help out, please email us at info@eathop.ca with your store name and details, and our sales team will get in contact with you.

• We’re happy to answer your questions, please send us an email at info@eathop.ca and we will get back to you as soon as possible